Privacy and Cookie Policy

Privacy Policy

This Privacy Policy outlines how this website uses and protects any information that you provide while using it. Ross Handling Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy. Please note that this policy may change from time to time by updating this page. We recommend that you check this page periodically to ensure that you are satisfied with any changes.

What we collect

We may collect the following information:

• Your name
• Your contact information, including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

For an exhaustive list of cookies we collect, see the List of Cookies We Collect section below.

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• Improving our products and services
• Periodically sending promotional emails about new products, special offers, or other information we think you may find interesting, using the email address you have provided
• Contacting you for market research purposes via email or phone
• Customizing the website and communications according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes reCAPTCHA technology, which may ask you to answer security questions on our website to prove that you are not a bot.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us page or by opting out of any correspondance you receive

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may send you promotional information about third parties which we think you may find interesting. This falls under the heading of "legitimate business interest".

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cookie Policy

We use cookies to improve our service for you. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Some cookies we use are essential for some services to work, others are used to collect information of the use of the website (statistics) so that we can make the site more convenient and useful for you. Some cookies are temporary and will disappear when you close your browser, others are persistent and will stay on your computer for some time.

Strictly necessary cookies are used to:

• Remember what is in your shopping cart
• Remember how far you are through an order

Functional cookies are used to:

• Remember your log-in details
• Make sure you are secure when logged-in
• Make sure that the web site looks consistent
• Offer live chat support

Performance cookies are used to:

• Enhance the performance of the web site
• Enhance the user experience

Targeting cookies are used to:

• Allow you to share and like
• Send information to other websites to customize their advertisement

If you choose not to use cookies during your visit, you should be aware that certain functions and pages will not work as expected.

If you want to delete any cookies already on your computer, please refer to your browser vendor’s instructions by clicking “Help” in your browser menu.

You can also find out more about cookies and how to delete and control them on the About Cookies website or click “Help” in your browser menu.

Third Parties

Some information may be provided to third parties that we use to help improve your experience. These third parties only use your information for the purposes listed below and your data will never be sold by us to any third party companies. The third parties we use are listed below:

• Google (for analytics)
• Microsoft (for analytics)
• Mouseflow (for analytics)
• Force24 (for marketing emails)
• Sparkpost (for order confirmation emails)

Google

The below link will explain how Google will use your personal data after you give consent on our website.

Google's Privacy Policy & Terms

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Force24 cookies & tracking

Our organisation utilises Force24’s marketing automation platform. Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

The information stored by Force24 cookies remains anonymous until:

• Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website
• A user of the website completes a form containing email address from either our website or our Force24 landing pages

The Force24 cookies will remain on a device for 10 years unless they are deleted

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel (a tiny invisible image) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.
F24_autoID	Temporary identifier on a local machine or phone browser that helps track anonymous information, later married with f24_personid. Non-essential, first party, 10 years, persistent.
F24_personID	ID generated per individual contact in the Force24 system to track behavior and form submissions. Used for personalization and segmentation. Non-essential, first party, 10 years, persistent.