UK Delivery and Returns
For a full breakdown of our delivery charges, please see the table below or contact us directly.
Please note that our standard shipping rates do not apply to tubing orders. Tubing has its own unique shipping rate, which is automatically calculated at checkout. We've tailored these rates to ensure the best possible delivery service for these items!
Delivery Service Pricing Table
| Service | Up to 5kg | Up to 30kg | 30-60kg | 60-90kg | 90-120kg | 240-1000kg |
|---|---|---|---|---|---|---|
| Collection In Person | Free | Free | Free | Free | Free | Free |
| 2 Day ExpressPack Medium* | £6.95 | - | - | - | - | - |
| 2 Day Standard Service | - | £8.95 | £14.80 | £18.96 | £25.75 | - |
| Next Working Day Service | - | £10.45 | £15.70 | £20.95 | £38.33 | - |
| Next Day Pre 12pm Service | - | £16.50 | £22.00 | £27.50 | £37.00 | - |
| Next Day Pre 10.30am Service | - | £23.00 | £29.00 | £34.00 | £44.55 | - |
| Saturday Delivery Service | - | £17.50 | £23.00 | £29.00 | £39.00 | - |
| 3 Day Pallet Delivery | - | - | - | - | - | £100 |
| Scottish Highlands | - | £19.00 | £38.95 | £55.00 | - | - |
| Isle of Man | - | £19.00 | £38.95 | £55.00 | - | - |
| Channel Islands | - | £19.00 | £38.95 | £55.00 | - | - |
| Northern Ireland | - | From £19.00 | From £38.95 | From £58.00 | - | - |
Delivery Exceptions:
Delivery times for locations such as the Scottish Highlands, Channel Islands, Isle of Man, or Isle of Wight may vary. Orders over 50kg to these areas may incur additional charges.
Couriers and Tracking:
All standard parcels are shipped with DPD, while DX is used for tubing parcels, ensuring secure, trackable deliveries across the UK. Both standard and next-day services are available, with deliveries typically made between 7am and 10pm. If you're not available at the time of delivery, a calling card will be left, and a redelivery will be attempted on the next working day.
Changing Your Delivery Address:
To update your delivery address after you've placed an order, contact us directly. Please note that address changes may delay your delivery by one working day.
Returns Policy
If you're not satisfied with your purchase, ordered the wrong size, or find the item(s) unsuitable, you can return them within 28 days of receiving the shipment for a refund, exchange or credit note.
To process a return, please complete the returns form and include it with the return shipment, along with the original delivery note. Note that we cannot refund items that are damaged due to use; returned items must be in their original condition as received.
Please be aware that return shipping costs are the responsibility of the purchaser. We recommend using a recorded and insured delivery method for returns, as we are not responsible for goods lost or damaged in transit. Be sure to keep proof of postage. Refunds typically do not cover the original delivery costs, and returns of specials, sack trucks, trolleys, and mobile steps may incur a restocking fee.
Example Filled Returns Form
