UK Delivery and Returns
For a full breakdown of our delivery charges, please see the table below or contact us directly.
Please note that our standard shipping rates do not apply to tubing orders. Tubing has its own unique shipping rate, which is automatically calculated at checkout. We've tailored these rates to ensure the best possible delivery service for these items!
UK Mainland
| Service | Up to 5kg | Up to 30kg | 30-60kg | 60-90kg | 90-120kg | 240kg+ |
| Collection from our Trade Shop | Free | Free | Free | Free | Free | Free |
| 2 Day ExpressPack Medium* | £6.95 | - | - | - | - | - |
| 2 Day Standard Service | - | £8.95 | £14.80 | £18.96 | £25.75 | - |
| Next Working Day Service | - | £10.95 | £15.70 | £20.95 | £38.33 | - |
| Next Day Pre 10.30am Service | - | £23.00 | £29.00 | £34.00 | £44.55 | - |
| Next Day Pre 12pm Service | - | £16.50 | £22,00 | £27.50 | £37.00 | - |
| Saturday Delivery Service | - | £17.50 | £23.00 | £29.00 | £39.00 | - |
| 3 Day Pallet Delivery | - | - | - | - | £100 | - |
Northern Ireland, Highlands and Islands
| Service | Up to 30kg | 30-60kg | 60-90kg |
| Northern Ireland (2-3 days) | £16.00 | £32.00 | £47.00 |
| Scottish Highlands (2-3 days) | £21.00 | £41.00 | £61.00 |
| Isle of Man (2-3 days) | £21.00 | £41.00 | £61.00 |
| Channel Islands (2-3 days) | £21.00 | £41.00 | £61.00 |
Delivery Surcharge for Highlands and Islands Postcodes:
Please note that the following postcodes in the Highlands and Islands of Scotland incur additional delivery charges due to their remote locations and the higher shipping costs associated with these areas.
Postcodes affected include:
AB31-AB56
FK17-FK21
HS1-HS9 (Outer Hebrides)
IV (Inverness and surrounding areas)
KA27-KA28 (Isle of Arran and Cumbrae)
KW (Kirkwall and Orkney)
PA20-PA78 (Argyll and Bute, Inner Hebrides)
PH15-PH50 (Perthshire and the Highlands)
ZE1-ZE3 (Shetland Islands)
These areas are subject to a delivery surcharge due to increased transportation costs and extended delivery times. We strive to keep our delivery charges as competitive as possible and appreciate your understanding when shipping to these regions.
For more information or to get a specific delivery quote, please contact our customer service team.
Couriers and Tracking:
All standard parcels are shipped with DPD, while DX is used for tubing parcels, ensuring secure, trackable deliveries across the UK. Both standard and next-day services are available, with deliveries typically made between 7am and 10pm. If you're not available at the time of delivery, a calling card will be left, and a redelivery will be attempted on the next working day.
Changing Your Delivery Address:
To update your delivery address after you've placed an order, contact us directly. Please note that address changes may delay your delivery by one working day.
Returns Policy
If you're not satisfied with your purchase, ordered the wrong size, or find the item(s) unsuitable, you can return them within 28 days of receiving the shipment for a refund, exchange or credit note.
To process a return, please complete the returns form and include it with the return shipment, along with the original delivery note. Note that we cannot refund items that are damaged due to use; returned items must be in their original condition as received.
Please be aware that return shipping costs are the responsibility of the purchaser. We recommend using a recorded and insured delivery method for returns, as we are not responsible for goods lost or damaged in transit. Be sure to keep proof of postage. Refunds typically do not cover the original delivery costs, and returns of specials, sack trucks, trolleys, and mobile steps may incur a restocking fee.
Example Filled Returns Form
